Refund policy

Return & Exchange Policy

At SIPLA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incorrectly sized product due to an error on our part, you may request a return or exchange within 7 days of delivery.

1. Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • The request must be made within 7 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • The product must have its original tags and packaging, where applicable.
  • The product must not be washed, altered, damaged, or used.
  • The product must be returned in a condition suitable for resale.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Different from the product you ordered
  • The wrong size due to an error by SIPLA

please contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

After reviewing the issue, SIPLA may arrange a replacement, exchange, or refund where applicable.

If the issue occurred due to an error by SIPLA, SIPLA will cover the applicable return and replacement shipping costs.

3. Size Exchange

We offer size exchanges subject to product availability.

If SIPLA sends the wrong size:

If you ordered one size but SIPLA sends a different size due to our mistake, SIPLA will cover the applicable return and replacement shipping costs.

If the customer orders the wrong size:

If the customer selects or orders the wrong size and wants to exchange it for another size, the product must meet our return conditions.

In this case, the customer will be responsible for the applicable return and replacement shipping costs.

Customers are encouraged to check the available size information before placing an order.

4. Non-Returnable / Non-Exchangeable Products

The following products may not be eligible for return or exchange:

  • Products that have been worn or used
  • Products that have been washed
  • Products that have been altered or damaged after delivery
  • Products without original tags or packaging, where applicable
  • Sale or clearance items, unless they are damaged, defective, or incorrectly delivered

5. Return & Exchange Process

To request a return or exchange:

  1. Contact SIPLA using the contact information provided on our website.
  2. Provide your order number and explain the reason for the request.
  3. For damaged, defective, or incorrect products, provide clear photos or videos.
  4. Our team will review your request.
  5. If approved, we will provide instructions for returning the product.
  6. Once the returned product is received and inspected, we will process the approved exchange or refund.

Please do not send a product back without contacting SIPLA first.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method.

For prepaid orders, refunds will be made to the original payment method where possible.

For Cash on Delivery orders, SIPLA may request valid bank account details or other necessary information to process the refund.

Refund processing time may vary depending on the payment method or financial institution.

7. Return Shipping

If the return or exchange is required because SIPLA sent:

  • The wrong product
  • The wrong size due to our error
  • A damaged product
  • A defective product

SIPLA will cover the applicable return and replacement shipping costs.

If the customer ordered the wrong size or requests an exchange for personal preference or another customer-related reason, the customer will be responsible for the applicable shipping costs.

8. Exchange Availability

All exchanges are subject to product and size availability.

If the requested replacement size or product is unavailable, SIPLA may offer an alternative solution, such as a refund or another available product, where applicable.

9. Order Cancellation

If you need to cancel an order, please contact SIPLA as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead be handled according to our Return & Exchange Policy.

10. Contact

For return or exchange requests, please contact us using the contact information provided on our website and include your order number.

SIPLA reserves the right to refuse a return or exchange request that does not meet the conditions stated in this policy, subject to applicable consumer protection laws.