Shipping policy
Shipping Policy
At SIPLA, we deliver orders across Pakistan through reliable courier services.
1. Order Processing
Orders are usually processed within 1–2 business days after the order is confirmed.
During sales, promotions, holidays, or periods of high order volume, processing may take longer.
2. Delivery Time
Estimated delivery time is:
• Major cities: 2–5 business days
• Other areas: 3–7 business days
Delivery times are estimates and may vary depending on the customer's location, courier service, weather, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
From time to time, SIPLA may offer free shipping promotions.
4. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and locations across Pakistan.
The customer must provide an accurate and reachable phone number and complete delivery address when placing the order.
5. Order Tracking
Where available, customers may receive a tracking number or tracking information after their order has been shipped.
6. Delivery Issues
If a package is delayed, damaged, or appears to have been opened or tampered with, please contact SIPLA as soon as possible.
If you receive an incorrect or damaged product, please refer to our Return and Refund Policy.
7. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and phone number.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
8. Undelivered Orders
If an order is returned to SIPLA because the customer was unavailable, refused delivery, or could not be contacted, we may contact the customer to arrange re-delivery. Additional delivery charges may apply.
9. Contact
For shipping-related questions, please contact us using the contact information provided on our website.
SIPLA reserves the right to update this Shipping Policy when necessary.